Free shipping
Contiguous US orders over $27.99.
Help when you need it.
Clear answers on shipping, returns, warranty, and product care — before and after you order.
Free ShippingUS free shipping on orders over $27.99; tracked delivery on all orders.Easy ReturnsReturn unused items within 7 days of delivery for a refund.6-Month WarrantyDefective products are covered with replacement or refund support.Return ShippingSee who covers return shipping for unwanted and defective items.Payment & SecurityView accepted payment methods, security information, and payment help.24-Hour SupportOur support team will reply within 24 hours.
Shipping
Processing time
Orders ship within 1–3 business days.
Tracking
Tracking link sent by email as soon as your order ships.
Returns
7 days
Return unused items within 7 days of delivery.
Full refund
Refunded to the original payment method.
Easy process
Contact support to initiate your return and receive shipping details.
Warranty
6-month coverage
Defective markers and kits are replaced or refunded.
What it covers
Confirmed manufacturing defects and missing components upon arrival.
What it doesn’t
Normal wear, misuse, or damage from improper storage.
Return & Exchange Shipping
Unwanted returns or exchanges
Customers are responsible for return shipping when returning or exchanging an unwanted item. Original shipping charges are non-refundable.
Defective items
Artecho covers return shipping for confirmed defective items. Eligible items may be replaced or refunded under our 6-month warranty.
Contact us before shipping
Please contact our support team before sending an item back. We will provide the return or exchange shipping instructions for your request.
Payment Methods & Security
Accepted payment methods
We accept Visa, American Express, UnionPay, Shop Pay, Apple Pay, Google Pay, and PayPal. Available payment methods may vary and will be shown at checkout.
Secure payments
Payments are processed through a secure, encrypted connection to help protect your personal and payment information. Artecho does not store your full card number or security code (CVV).
Having trouble paying?
Check that your billing address, card expiration date, and security code (CVV) are correct, and confirm that sufficient funds and transaction limits are available. If your payment is still declined, contact your card issuer or try another available payment method.
Frequently asked questions
How do I activate my markers the first time?
Shake well with the cap on, press the tip on scrap paper until ink flows, then start. Store horizontally with caps tight.
How should I store my paint markers so they don’t dry out?
Keep caps on tight and store horizontally to ensure even ink flow and prevent leaking. Avoid storing in direct heat.
Can I get a replacement if a marker is defective?
Yes — contact support within the 6-month warranty with your order number and a photo, and we’ll replace it.
Which surfaces can I use the markers on?
Rock, wood, glass, ceramic, canvas, and paper/card. See the surface guides for prep and sealing.
Are the markers safe for family craft time?
They are water-based and designed for craft use. Adult supervision is recommended for younger children.
Who pays for return or exchange shipping?
Customers are responsible for return shipping when returning or exchanging an unwanted item. If an item is confirmed to be defective, Artecho will cover the return shipping cost. Please contact our support team before sending anything back.
Are original shipping charges refundable?
Original shipping charges are non-refundable when an unwanted item is returned or exchanged. If your order has a confirmed defect or another delivery issue, please contact our support team for assistance.
What payment methods does Artecho accept?
We accept Visa, American Express, UnionPay, Shop Pay, Apple Pay, Google Pay, and PayPal. Available payment methods may vary and will be shown at checkout.
Contact us
We reply within 24 hours, usually faster.
customerservice@artechosupplies.com
Phone
Address
Room 201, Building 17, Creative East 8th District, Nanjing, Jiangsu, China
Hours
We reply to messages within 24 hours.
Order help
Include your order number for the fastest response.