Free shipping
Contiguous US orders over $39.99.
Help when you need it.
Clear answers on shipping, returns, warranty, and product care — before and after you order.
Free ShippingUS free shipping on orders over $39.99; tracked delivery on all orders.Easy ReturnsReturn unused items within 7 days of delivery for a full refund.6-Month WarrantyDefective products are covered with replacement or refund support.24-Hour SupportOur support team will reply within 24 hours.
Shipping
Processing time
Orders ship within 1–3 business days.
Tracking
Tracking link sent by email as soon as your order ships.
Returns
7 days
Return unused items within 7 days of delivery.
Full refund
Refunded to the original payment method.
Easy process
Contact support to initiate your return and receive shipping details.
Warranty
6-month coverage
Defective markers and kits are replaced or refunded.
What it covers
Confirmed manufacturing defects and missing components upon arrival.
What it doesn’t
Normal wear, misuse, or damage from improper storage.
Frequently asked questions
How do I activate my markers the first time?
Shake well with the cap on, press the tip on scrap paper until ink flows, then start. Store horizontally with caps tight.
How should I store my paint markers so they don’t dry out?
Keep caps on tight and store horizontally to ensure even ink flow and prevent leaking. Avoid storing in direct heat.
Can I get a replacement if a marker is defective?
Yes — contact support within the 6-month warranty with your order number and a photo, and we’ll replace it.
Which surfaces can I use the markers on?
Rock, wood, glass, ceramic, canvas, and paper/card. See the surface guides for prep and sealing.
Are the markers safe for family craft time?
They are water-based and designed for craft use. Adult supervision is recommended for younger children.
Contact us
We reply within 24 hours, usually faster.
artechosupplies@163.com
Hours
We reply to messages within 24 hours.
Order help
Include your order number for the fastest response.